Complaints Procedure

RxPharmacy is committed to providing a high-quality service. If you are not satisfied, we want to hear about it so we can improve.

How to Make a Complaint

You can make a complaint in the following ways:

• Speak to a member of staff at the pharmacy

What Happens Next

1. We will acknowledge your complaint within 3 working days
2. We will investigate your complaint thoroughly
3. We will provide a full response within 20 working days

If You Are Still Not Satisfied

If you are not satisfied with our response, you can contact:

• General Pharmaceutical Council (GPhC) — pharmacyregulation.org
• NHS England — england.nhs.uk/contact-us/complaint
• Parliamentary and Health Service Ombudsman — ombudsman.org.uk